Frequently Asked Questions

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Vehicle Glass

Glazing

Electrical

Plumbing

COVID-19

Payments

What if I have a dispute about a purchase or refund paid with Zip?

If you have any disputes with a transaction involving Zip, please contact the Zip Customer Experience team anytime at [email protected] or call 02 8294 2345.

How do I sign up to use Zip?

You can apply for a Zip account in minutes at https://www.obrien.com.au/zip
Please note, to apply for a Zip account, you will need to meet the following criteria:

1. Be an Australian citizen or permanent resident
2. Be at least 18 years of age
3. Have a valid Facebook or PayPal account, in your own name
4. Have a valid debit or credit card, in your own name
5. Have not declared bankruptcy or insolvency

What is Zip?

Zip is a reusable account that lets you shop now and pay later. No upfront payments and interest-free always. Make as many purchases as you like up to your account limit, then set up flexible repayments to suit your lifestyle. You can find more information, including terms and conditions here.
We accept Zip for all O'Brien^® AutoGlass and O'Brien^® Glass purchases.

Glazing FAQ Topics

Zip payments Branches Feedback Booking Complaints

Do you have broken glass?
Call us now on 1800 018 886

For emergency glass repair or replacement in your home or business, speak to one of our experts. We'll discuss options, costs and appointment times.

We'd love to help you, but unfortunately cannot assist with:

Cook tops or oven doors
Refrigerator glass
Light and lamp shades

Spectacle repairs
Phone or tablet screens
Curved glass or tanks

Your details

Let's get started! Tell us a few details about yourself and your vehicle so we can get you booked in and your damage fixed.

Get expert help

Are you sure you want to leave?

Exiting this page will clear your answers.

Thank you for your enquiry with O'Brien.

Sorry, there was an issue saving your booking.

Please try again later.

We are sorry, but that service isn't currently available in your local area.

To find out if there is an alternative O'Brien^® AutoGlass Branch or O'Brien® Authorised Dealer within reasonable travelling distance, please go to our O'Brien^® Locations page and enter your suburb to check.

Thank you. You will be notified when we are able to service your request.

Thank you for choosing O'Brien!

You’ll hear from us shortly about your task, and we’re looking forward to getting you booked in with one of our experts as soon possible.

Please note O'Brien ® and Laser Plumbing & Electrical have joined forces, so you may be contacted by an O'Brien or Laser electrical/plumbing expert.

Your job number is .

You will hear from one of our friendly experts shortly to discuss your options and book in your service.

Look out for a call from an (02) 9774 **** number.

Requests placed after 8pm will be contacted the next day.

I'm done

Thank you for registering your details with O'Brien.

We will be in touch when we have availability in your area. Thank you.

I'm done

Where do you need the work done?

How soon do you need the work done?

Is your plumbing job an emergency?

Click here to find your nearest O’Brien plumbing branch

If you’re making contact after hours your message may not be seen until the next business day, so we recommend you make contact directly with your local plumbing branch by phone so we can get to you quickly.

Is your electrical job an emergency?

Click here to find your nearest O’Brien electrical branch

If you’re making contact after hours your message may not be seen until the next business day, so we recommend you make contact directly with your local electrical branch by phone so we can get to you quickly.

Would you like mobile or branch service?