LATEST RESTRICTIONS
Update 31 August 2021:
Please find below an update following the continued restrictions for NSW, VIC and ACT. We are still open and providing essential and emergency services as usual, with COVID Safe protocols.
In NSW, VIC and ACT O'Brien® AutoGlass branches are operating as an essential service provider and will continue to offer both a mobile and branch service for vehicle glass repair and replacement, and branch service for safety camera recalibration. O'Brien® Glass branches will also continue to offer home and business glass services as an essential service provider.
O'Brien® AutoGlass in NSW
For NSW branches located in and affected by LGA’s of concern, we are operating a contactless service, and now a ‘Drop And Go’ service, which means that customers will need to place their key in a dropbox and leave their vehicle. Customer waiting rooms are also unavailable. Phone details will be displayed on the door for the customer to contact to discuss any job-related queries. Our O'Brien® AutoGlass branches outside of these LGA’s will continue to also offer both a mobile and branch service for vehicle glass repair and replacement and branch service for safety camera recalibration.
O'Brien® Glass in NSW
We are still providing emergency home and business glass services to all affected LGAs as an essential service provider. Please know that O'Brien® adheres to COVID Safe protocols and offer a contactless service. Our O'Brien® Glass branches outside of these areas are operating fully.
Please contact us on 1800 645 011 if you have vehicle, home or business glass damage, or any questions and one of our agents will be happy to help.
Following the latest COVID guidelines, O'Brien® would like to reassure customers that we are open and our O'Brien® experts are available to provide essential vehicle and property glass repair and replacement services, and electrical and plumbing services in any affected areas and/or hotspots.
We are working on the latest lockdown guidelines and COVID safe practices including hygiene protocols, touchpoint sanitisation, contactless payment and mandatory wearing of face masks.
Don’t forget we can come to your home or work location as we do offer a mobile service. Check out your nearest O'Brien® location here.
During these challenging and changing times, we continue to be committed to the safety of our customers, staff and the community and closely monitor the COVID-19 situation across Australia.
We want to reassure you that we’re still here to help. Where we can, we will continue to support our customers, and solve their problems with real care.
If you need help, our call centre continues to remain open 24/7. Call us anytime on 1800 059 829 that is convenient for you.
O'Brien® AutoGlass services remain open!
We are operating to the new lockdown restrictions, which for our business, means we are still able to provide services to customers requiring emergency repairs.
As customers in states with restrictions can only leave home for certain reasons, we believe it is essential that your vehicle is safe and secure in the event you need to travel, which includes vehicle glass such as the windscreen.
In support and understanding of the requirements for people to stay at home, O'Brien® is also able to come to you via our mobile service team.
If your vehicle has broken glass that will impact your safety or the security of your vehicle, please contact us for support. If you’re unsure, call us, and we can help you.
What to expect when making a booking?
When you call us, we’ll ask you a series of questions to ensure we can complete the work.
Our technicians will be wearing face masks and adhering to all the necessary hygiene restrictions in place, they may also carry out touchpoint sanitisation on your vehicle.
If your car has a forward-facing safety camera, we also offer a recalibration service after a windscreen replacement for many vehicle types.
O'Brien® Glass services remain open!
Under the latest restrictions, we can repair the glass in your home or business for safety and security reasons such as broken glass in your windows or doors.
If you have a safety or security concern, you can contact us 24/7 to see how we could help you.
What to expect when making a booking?
When you call us, we’ll ask you a series of questions to ensure we can complete the work.
Our glaziers will come to the place of damage and advise how they will undertake the repair to address your safety or security concerns.
They will be wearing face masks and adhering to all the necessary hygiene restrictions in place.
O'Brien Electrical & Plumbing services remain open!
Our O'Brien Electrical and Plumbing businesses are independently owned and operated. Each business has its own COVID Plan in place. Click here to find your nearest location.
