O'Brien^® Terms of Use

These terms and conditions and information below apply to the use of this website. In using this website you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you must refrain from using the website. These terms and conditions must be read in conjunction with any other applicable terms and conditions governing the use of this website.

We reserve the right to amend these terms and conditions from time to time. Amendments will be effective immediately upon notification on this website. Your continued use of the website following such notification will represent an agreement by you to be bound by the terms and conditions as amended.

At O'Brien^®, we are working towards complying with Priority 2 of the W3C Web Content Accessibility Guidelines. We are continually making improvements to meet these guidelines, and our website has been designed with the following accessibility guidelines in mind:

Our pages are designed so that they can be viewed at a screen resolution of 1024 x 768 pixels.

Page structure is conveyed using header elements.
A stylesheet is used on our website and relative font sizes on all text with the exception of graphical text.
Text can be increased or decreased in size by using the “view” option in your browser.
Images that convey important information have alternative text.
Where interactive presentations are used, image-based alternatives with descriptive alternative tags are available.
No information is exclusively conveyed using colour.
A site map is available to provide information about the layout of the website.
We also provide accessible versions of all forms used on the website.

Call Recording

As part of our quality control procedures, we may record incoming and outgoing calls at our telephone control centre. This is to ensure that we meet – and are able to check that we have met – your precise requirements.

Cookie Policy

Our website uses third-party vendors, including Google, to collect visitor behaviour data and to show O'Brien^® advertisements on other internet sites. This data is collected anonymously for marketing and optimization purposes and is saved using an anonymous user ID to aggregate a usage profile. The information collected may include content you view, the date and time you view this content, products you purchase, or your location information associated with your IP address. We may use this collected information to serve you relevant advertisements based on prior visits to our website. We collect information about where you saw the advertisements we serve you and what advertisements you clicked on. Cookies may be used for this purpose.

A cookie is an alphanumeric identifier that we transfer to the hard drive of your computer through your web browser when you visit our website. It enables our own system to recognise your computer when visiting our website and improve the service offered to you. Cookies can compile aggregate information about areas of our website visited most frequently. This traffic information can be used to enhance the content of our website and make your use of it easier. If you wish to reject our cookies, you can configure your web browser to do so. The collected data will generally not be used to identify a visitor personally and is not aggregated with any personal data.

In some limited circumstances, when appropriate this cookie data we collect may not be anonymous and may identify you. This occurs when you communicate with us via platforms such as Web Messaging or webchat about a job or a complaint and in these cases, we will use the data collected by the cookie to provide a better service to you because we will know what you have looked at on our site. This is similar to when you call us by phone and we collect your details in order to answer your questions.

For further information regarding the privacy practices of Google, please visit google.com/privacypolicy. You can opt out of Google’s use of cookies by visiting Google’s Ads Settings (google.com/ads/preferences). Alternatively, you can opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page (optout.networkadvertising.org).

Copyright

Copyright in this website (including text, graphics, logos, icons, sound recordings and software) is owned or licensed by us. Other than for the purposes of, and subject to the conditions prescribed under, the Copyright Act 1968 (Cth) and similar legislation which applies in your location, and except as expressly authorised by these terms and conditions, you may not in any form or by any means:

adapt, reproduce, store, distribute, print, display, perform, publish or create derivative works from any part of this web site; or
commercialise any information, products or services obtained from any part of this website;

without our written permission.

Customer Reviews

Where you provide us with a Customer Review on our website, you agree that we may publish that review in marketing materials on our website, in brochures, social media or in any medium where we promote our Services. This includes the name you provide with the review, which may be a pseudonym. You agree we may publish the review together with any offer, picture or image that we consider relevant (acting reasonably).

Disclaimer

This disclaimer set out in these terms and conditions does not attempt or purport to exclude liability arising under statute if, and to the extent, such liability cannot be lawfully excluded.

We do not accept responsibility for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of this website or any linked web site, nor do we accept any responsibility for any such loss arising out of your use of or reliance on information contained on or accessed through this website.

General

We accept no liability for any failure to comply with these terms and conditions where such failure is due to circumstance beyond our reasonable control.

If we waive any rights available to us under these terms and conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.

If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force.

Licencing

O'Brien Glass Industries Limited ACN 000 022 275 operates our O'Brien^® AutoGlass division under NSW Lic. No. MVRL58069; ACT Lic. No. 20000285 and in WA MRB1703 and our Glazing division under QBCC Act Lic No. 54248 in QLD; SA Lic. No. BLD146850 and NSW Lic. No. R62297.

Governing Law

These terms and conditions are governed by the laws in force in New South Wales. You agree to submit to the exclusive jurisdiction of the courts of that jurisdiction.

Linked Web Sites

This website may contain links to other websites (linked websites). Those links are provided for convenience only and may not remain current or be maintained.

We are not responsible for the content or privacy practices associated with linked websites.

Our links with linked websites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those linked websites, or of any information, graphics, materials, products or services referred to or contained on those linked websites, unless and to the extent stipulated to the contrary.

Privacy Policy

You acknowledge that we collect, use and disclose personal information in accordance with our privacy policy which can be viewed here. You consent to us collecting, using and disclosing personal information in accordance with our privacy policy.

Restricted Use

Unless we agree otherwise in writing, you are provided with access to this website only for your personal use. You are authorised to print a copy of any information contained on this website for your personal use unless such printing is expressly prohibited. Without limiting the foregoing, you may not without our written permission on-sell information obtained from this website.

Security of Information

We consider that the protection of all personal information we process is an important responsibility.

We implement data security safeguards based upon generally accepted industry standards to protect personal information from unauthorised access, use, disclosure, alteration, or loss.

Nonetheless, no data security techniques are 100% effective and where information is transmitted over the Internet, there is always some element of risk involved in sending personal information. We cannot, therefore, guarantee the security of personal information. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.

Specific Warnings

You must ensure that your access to this website is not illegal or prohibited by laws that apply to you.

You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the removal of doubt, we do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this website or any linked website.

Whilst we have no reason to believe that any information contained on this website is inaccurate, we do not warrant the accuracy, adequacy or completeness of such information, nor do we undertake to keep this website updated. We do not accept responsibility for loss suffered as a result of your reliance by you upon the accuracy or currency of the information contained on this website.

You acknowledge that despite all reasonable precautions on our part, there is a risk of unauthorised access to or alteration of your transmissions or data or of information contained on your computer system or on this website. We do not accept responsibility or liability of any nature for any such losses which you may sustain as a result of such activity.

Trade Marks

This website includes registered trademarks owned by us (or our licensors) and trademarks that are the subject of applications for registration by us (or our licensors) including, but not limited to O'Brien^® and Belron^®.

You must not use any of our trademarks or the name O'Brien Glass Industries Limited:

in or as the whole or part of your own trademarks or business name or company name;
in connection with activities, products or services which are not ours;
in a manner which may be confusing, misleading or deceptive;
in a manner that disparages us or our information, products or services (including this website).

You must not authorise or assist any person to do any of the acts specified above.

O’BRIEN^®, O’BRIEN^® and Device are registered trademarks of O'Brien Glass Industries Limited.

GLASS MEDIC^®, GLASS MEDIC^® and Device, 1-Tek® and HPX3® are registered trademarks of the Belron Group licensed in Australia to O'Brien Glass Industries Limited.

All intellectual property rights in respect of the content of this site including but not limited to copyright and trademarks are reserved and, other than as strictly and necessarily required in order to access this site as a customer or prospective customer of O'Brien Glass Industries Limited. No permission is given to reproduce or use any trademark or other intellectual property without the prior written consent of the owner of the intellectual property. It is not permitted to create a link to this website without our prior written consent.